JumpStart is subject to theseService Terms. Logitech records certain usage data for security, support, and reporting purposes. Please check our:Privacy Policy
"; var jumpstartPostForm = "
If your support request concerns a Tap that was not sold as part of Microsoft Teams Rooms, including the JumpStart service, but as a standalone Tap device or as part of Zoom Room or Hangouts Meet, please contact Logitech Support directly intothis link
"; var jumpstartThankyouPage = "
Your service request has been submitted. An email from a JumpStart expert will be sent to [[form_email]]. Check your spam/junk folder if you don't receive an email from JumpStart within 1 business day. You can now close this window or continue browsing the support site.
Fill in all the details correctly to verify your service and support entitlements. It is important to enter the correct country.*
`; varwarranty_status_workato_endpoint="https://apim.workato.com/product-lookup-v10/prod/warranty-for-serial-num"; varwarranty_status_workato_token="eada23b666b5b1597cac6a0b2b62e219e30f09077fd75cb3ba8c361e74289a0f"; varwarranty_status_form_final_page_based_on_ext_warranty =`Enddatum der Garantie Com base na garantia estendida (AAAA-MM-DD)`; var check_serial_number_warranty_status_form_id = "360006739433"; varwarranty_status_form_final_page_based_on_serial_num =`Data final da garantia By serial number (AAAA-MM-DD)`; varwarranty_status_form_final_page_based_on_purchase_date =`Warranty term data By purchase date (YYYY-MM-DD)`; var list_products_Response; var warrant_end_date; var type_guarantee; Go today; var continue button = `Continue`; var back button = `Back`; var Unexpectederror = `Error getting end date via job`; var invalidSerialerror = `Please enter a valid serial number.`; var noproduct_message = "No product found"; var fieldIdMap = new Map([ ["Product",{"id":"360019373854","name":"Product", "hideonload":false,"required":true}], ["serial_number_or_confirmation_code" , { " id":"360019376633", "hideonload":false,"required":true}], ["name" , { "id":"360019375594", "hideonload":false,"required":true}] , [ "company_name", { "id":"360019364774", "hideonload":false,"required":false}], ["email" , { "id":"requester_email", "hideonload":false,"required" :false}], ["language" , { "id":"360019366794", "hideonload":false,"mandatory":false}], ["country" , { "id":"360019382014", "hideonload" :false,"required":false}], ["phone_number" , { "id":"360019385593", "hideonload":false,"required":false}], ["software_one_case_id" , { "id":" 360019378373", "hideonload":false,"required":true}], ["description" , { "id":"description", "hideonload":false,"required":true}], ["RMA_required" , { "id":"360019378533", "hideonload":false,"required":true}], ["shipping_method" , { "id":"360019366894", "hideonload ":true,"required":false} ] , ["street_address" , { "id":"360019376293", "hideonload":true,"required":false}], ["city" , { "id": "360019364094", "hideonload":true, "required":false}], ["state" , { "id":"360019376333", "hideonload":true,"required":false}], ["postal_code" , { "id":"360019364134", "hideonload ":true,"required":false}], ["internal_note" , { "id":"360019366814", "hideonload":false,"required":true} ], ["software_one_agent_name" , { "id ": "360019366854", "hideonload":false,"required":true}], ["authentication_code" , { "id":"360019366874", "hideonload":false, "required":true}], [" attachment" , { "id":"request-attachments", "hideonload":false,"required":false}], ["type" , { "id": "360011873473 ","name":"type", "hideonload ":true,"required":false}], ["priority" , { "id":"360011873493","name":"priority", "hideonload ": true,"required":false}], [" ticket_origin" , { "id":"360019375494","name":"ticket_origin", "hi deonload":true,"required":false}], ["secondary_origin" , { "id":"360019749493" ,"name ":"second ry_origin", "hide onload":true,"required":false}], ["disposition" , { "id":"360019426594","name":"disposition", "hideonload":true,"required": false}], [ "linked_product_id" , { "id":"360019372674", "name":"linked_product_id", "hideonload":true,"required":false}], ["business_group" , { "id": "360019386653"," name":"Business Group", "hideonload":true ,"required":false}], ["routing_category" , { "id":"360019426873","name":"Routing Category ", "hideonload":true ,"required":false}], ["product_id " , { "id":"360019382494","name":"Product ID", "hideonload":true,"required": false}], ["product_short_name" , { "id":"360019373054","name " :"Short Product Name", "hideonload":true,"required":false}], ]);; var fieldDependancyMap = new Map([["RMA_required" , new Map([ [ "yes", [ { "field":"shipping_method", "display":true, "required":true},{ "field":" street_address", "display":true, "required":true},{ "field":"city", "display":true, "required":true},{ "field":"state", "display" :true, "required":true},{ "field":"zip_code", "display":true, "required":true}] ], [ "rma_no", [ { "field":"shipping_method", " display":"false", "required":false},{ "field":"street_address", "display":false, "required":false},{ "field":"city", "display":false , "required":false},{ "field":"state", "display":false, "required":false},{ "field":"postal_code", "display":false, "required":false }] ] ]) ] ]); var jumpstartEscalationStaticFieldVal = new Map([ ["subject", {"value": "JUMPSTART Service Escalation Request"}], ["ticket_form_id", {"value": "360001032333"}], ["routing_cat", {"value ": "routing_seed","id": "360019426873"}], ["product_id", {"id": "360019382494"}]]); var smartdockassets = "//theme.zdassets.com/theme_assets/9049502/be0a34b2230cca2b27cde0606d7124c434648d6f.png"; var jumpstartEscalationHeader = "JUMPSTART SERVICE ESCALATION REQUEST"; var jumpstartEscalationContent = "
Use this form to create a support ticket for Logitech Support
"; var jumpstartEscalationBanner = "
help with configuration
"; var invalidError = "This does not match the serial number on a touchscreen. You can find the serial number on the bottom of the Tap by unscrewing the Tap's bottom case and/or removing the already installed adapter. You can also find the serial number on the box of the Toque product."; var invalidErrorForjumpstartEscalation = "Invalid code, please re-enter your verification code or your product serial number."; var expiredError = "Sorry, your eligibility for Jumpstart JumpStart service timed out. If you need help with troubleshooting or technical assistance, contact Logitech support at https://support.logi.com"; var unexpectedError = "An unexpected error occurred. Contact Logitech Customer Support at https://support.logi.com"; var invalidEmail = "Please enter a valid email address."; var invalidAuthenticationcode = "Please enter a valid authentication code". var jumpstartEscalationThankyouPage = "
Your service request has been submitted. One of our service specialists will contact you within 1 business day to assist you. You can close this window now or stay on the support site.
Use this form to submit an escalation to customer service via social media
"; var IEThankyouPage = "
Your service request has been submitted. One of our service specialists will contact you within 1 business day to assist you. You can close this window now or stay on the support site.
"; var assetsEducationSupportHeroImage = "//theme.zdassets.com/theme_assets/9049502/d1fc77e43a6ac8a7a829e8c5b86b952ebffb92d6.jpg"; var serialNoInfo = "
Enter only a serial number. If you want to register multiple serial numbers, you can upload a CSV file as the attachment below.
"; var eduHeroTitle = "Logitech Education – Support"; var notLoggedInUserInfo = "No user account is required. However, this allows you to register your product to verify the duration of your limited hardware warranty, view your support history, and receive support tailored to your needs."; var productInfoConsumerURL = "
Is your product not displayed? Take a look at ourcustomer service pageone!
"; var education_support_form_id = "360004097733"; var education_fields = "360019375594,360019382014,360019395193,360044898493,1900002403645"; education_fields = education_fields.split(" ").join(""); var serialNumberTicketFieldId = "360019395193"; var response_center_form_id = "360001149214"; var responseCenterFieldMap = new map ([["name", { "id":"360019375594", "name":"Name", "hideonload":false,"required":true, "show":true }] ,["email" , { "id":"requester_email", "name":"Email", "hideonload":false,"required":true, "show":true}],["topics_case_category" , { "id":"360019379113", "name":"Tópicos/categoria de caso", "hideonload":false,"required":true, "show":true}],["Country" , { "id" : "360019382014", "name":"Country", "hideonload":false,"required":true, "show":true}],["description" , { "id":"description", "name" : "Descrição do problema do cliente", "hideonload": false, "required": true, "show": true}]]);; var resCent erFormCont = "
Thank you for visiting the Logitech Answer Center. Use this form to (1) provide feedback on our privacy practices or request that we delete your information; (2) claim copyright or trademark infringement; (3) reporting a security issue with a website, phishing emails, counterfeit products; or (4) ask questions about other available topics. We are happy to hear from you. So that we can better answer your question, please select a topic from the list below and fill in the fields below.
Specific product, software, sales and/or warranty questions are handled separately through Logitech Support. Please visit if you have any issues or questions.support.logi.com/contacto.
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Introduction: My name is Roderick King, I am a cute, splendid, excited, perfect, gentle, funny, vivacious person who loves writing and wants to share my knowledge and understanding with you.
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